Having owned the van for 3 weeks and having been away every weekend of those 3 weeks I have completely fallen for it. My experience at the couple of other dealers I visited to be honest wasn't much better and arguably worse as at one I was quite badly mislead I suspect because there was a slightly used van they wanted to sell rather than take my order for a new van. Yes, to be honest it didn't really sour the experience for me I had sort of decided I wanted that particular van and knew what I needed to know. But the dealer was just hopeless but very nice and now they have my money they just ignore me. I thought Porsche could be off hand about 50k but to be fair to them in comparison I now think they are in a different league.Īnyway, long and short of it love my van and have already put 1200 miles on it in a couple of weeks. Have written to them about a couple of niggles and missing items but with no response. And to top it off got have way up the motorway and the roof started to lift off as at some point in I guess some previous demo/whatever it hadn't been closed properly. Watching them attempt to put the awning out etc and look for the gas holder etc was funny up to a point - but, sort of expected a bit more just basic knowledge for the 50,000 I spent.Īnyway, came back the next day and bought the van - when it was handed over it hadn't been cleaned or seemingly prepared in anyway. The sale man was such a nice guy but literally knew nothing about the van and no one else seemed to know very much either - they knew less than me about how to pop the roof etc (and if just watched a few YouTube videos). On the basis of the above I would be happy to go back & see no reason not to recommend themīought a T5 Ocean with 50 miles on it from these guys. Had a chat with their MOT man he runs a T4 & mentioned they maintain the fleet for a California hire company, & although they are not a california "seller" they have a lot of experience working on them. High level brake light also replaced without me asking. Van washed well & not a trace of a greasy fingerprint inside. I might have saved a few quid somewhere else, but the location - 2 minutes from where I had arranged to spend the day in the end dictated where I went.įirst time in years that I've had a service anywhere on any car & not had someone ring up half way through the day trying to persuade me to have an air-conditioning service or the like - huge bonus points from me for that. Parking - plenty of spaces! (most unusual for a VW dealer)Ĭost was exactly what I had been quoted so no surprises. Vans dealt with at the same desks as the car customers & its hard to describe but it felt like I was treated more like an upmarket car customer. Staff extremely helpful, warm welcome etc & no queue to book in at 7.30 Van in at Alan Day City today for its first service at 2 years 22k miles.
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